Frequently asked questions for Peninsula Residence All Suite Hotel

FAQ FOR

General

• What is check in/check out time? 
• Check In : 2pm / Check Out : 12pm
• Do you allow smoking on property or in the rooms?
  Yes, base on dedicated floor assigned
• Do you have high-speed wired and/or wireless Internet access available?
  Yes, accessible in guest room / Hotel building for in house guest only.
• Do you have a pool?
  Yes, pool located at level 12 + Kids pool
• Do you have an elevator/lift?
  Yes, 2 elevator with accessible card to guest floor
• Can I request for late check out?
  Yes, subject to late charges and availability
• Do you have onsite parking or valet service? How much is parking? Is it included in my room rate?
  Yes, parking available. FOC for in house guest. Valet TBA


FAQ FOR

Reservation

• Should I print out my booking reservation?
  Yes, or you may also use soft copy, reservation no, guest name upon arrival
• Is my ID/passport required at check in?
  Yes, mandatory upon check in
• I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
  You may refer to actual website booking for a changes. Perhaps, future we encourage guest to book direct from Hotel website
• What is the minimum age requirement to check in to the room?
  18 years and above
• What is your cancellation/deposit policy?
  Non Cancellation, Advance Deposit Require by Credit Card or Cash
• What is the child policy?
  Parental Presentable during guest stay
• Is your hotel accept foreign currency?
  Yes, base on Hotel rate
• Should I make my booking reservation early?
  Yes, guest encourage to make early booking as the rate running with dynamic pricing
• Can I make a booking on last minutes?
  Yes, rate apply according to latest rate publish
• Can I make a reservation directly through the hotel?
  Yes, guest encourage to make a booking through Hotel website for a direct communication


FAQ FOR

Rooms

• Will your rooms allow extra beds or baby cribs? Is there a charge?
  No extra bed are allow . Baby cribs are available and FOC
• Does the guestroom has private bathroom?
  Yes, bathroom available in each room.
• Does the hotel has connecting room?
  No, guest can request adjacent and side by side room
• Is the guestroom comes with internet access?
  Yes
• Are the room rates include breakfast?
  Yes


FAQ FOR

Accounting

• I have questions about my bill. Who do I call?
  Hotel Reservation Department or Finance Department
• What forms of payment are accepted to pay for my room?
  Credit Card : Visa, Master, Cash


FAQ FOR

Pets

• Are pets allowed? Are there restrictions for weight, height or types?
  Not Allow


FAQ FOR

Nearby Attractions

• How far is your hotel to the bus station or monorail station?
  KL Central - 15 Kilometer / Pudu Raya - 18 Kilometer

More info. @ http://www.peninsula-residencekl.com/faq.html